Kindly go through the terms carefully before USING, VIEWING, ACCESSING OR REGISTERING ON THE WEBSITE OR USING/ACCESSING ANY CONTENT, IMAGES, MATERIAL, INFORMATION OR SERVICES THROUGH THE WEBSITE.
Products and Services
Compliance and Eligibility
Brown Sparrow’s services are only available to a person/user who is at least 18 years of age. By using our website you agree that you are of legal age, and are not a person barred from purchasing a product or availing a service, under the laws as applicable in India.
The company reserves the right to refuse access to the website and all the services offered by the website to new/existing users at any time, without any reason.
You agree that Brown Sparrow is not responsible for any direct, indirect, special, individual or consequential damage that arises in any way connected to the use of the website or for the delay/inability to use the website or for any information, products, services obtained through the website or otherwise arising from the use of the website, whether based on contract or strict liability or any other law or otherwise.
When using the website, you agree to NOT:
- Impersonate any person/entity
- Falsely state/misrepresent in cahoots with any person/entity
- Send threatening or harassing messages/content/communication to Brown Sparrow
- Forge, misuse, misrepresent, delete, discard information
- (Attempt to) transmit or post or disseminate any worm, viruses , robots or other harmful destructive code/program on the site
Copyright & Trademark
Brown Sparrow reserves the right to change all rights including copyright, terms & conditions, from time to time, without any prior notification. It is the responsibility of the user to check from time to time, the updates and changes, if any, on the website.
All logos and slogans are trademarks, service marks of Brown Sparrow.
Any person illegally or unauthorizedly accessing/using the trademark or any other trademark deceptively similar to any trademark or intellectual property owned by Brown Sparrow, shall be proceeded in accordance with the law followed by legal action in the competent courts.
Payments and Online Orders
In terms of online ordering and payment, our site does not offer COD(cash on delivery). All payments are made through credit/debit cards/online payment gateway. The website (SSL) secure server software technology will encrypt all registered data including name, address, phone numbers, credit/debit card details and ensure utmost safety in the online transaction you make on the website.
You will be guided appropriately through the process of purchasing on the website, from choosing your product to confirmation of your payment.
Brown Sparrow reserves the right to refuse any service or process a transaction for any reason to anyone at any time at its discretion. Brown Sparrow shall not be liable to anyone from withdrawing products from the website whether or not that product has been sold.
The terms and all transaction details exchanged between you and Brown Sparrow and any mutual claims shall be governed in accordance with the laws of India without attributing to any conflict of laws principles.
All claims, differences & disputes ascending under or in relation to the website shall be subject to the exclusive jurisdiction of the courts at Mumbai, India.
Brown Sparrow reserves the right to add/delete/modify/change any of the terms & conditions predominantly on various promotional plans or scheme introduced on the website.
Communications and Newsletter
You hereby on purpose agree to receive messages & newsletters from Furnicheer by SMS & e-mails. You can unsubscribe/opt out from receiving said communication at any time following the procedures mentioned in the website
Brown Sparrow holds the right to terminate your access to the website with or without prior notice if it ordains that you have violated the terms owing to Brown Sparrow.
Any violation from you of the terms will constitute as unlawful and will cause irreparable harm to Brown Sparrow, for which monetary damages is likely to be inadequate and you consent to Brown Sparrow obtaining any injunctive or equitable relief that Brown Sparrow deems necessary or appropriate. These amends are in addition to any other amends Brown Sparrow may have at law or in rectitude.
The terms will continue to apply unless terminated by either you or Brown Sparrow as set forth.
If you do not wish to accept the terms & conditions you may choose not to access the website or close your account (If any).
Brown Sparrow will not be liable to you or any third party for any such termination.
Termination or suspension shall not affect your accountability or obligation originating prior to such termination or suspension.
Brown Sparrow at its sole discretion may terminate or suspend the terms with or without notice or cause if:
- The provision of services or sale of products is not longer commercially viable
- In case the provision of services to you become unlawful
- Brown Sparrow discontinues with or without reason, access to its website and its services in general or implicitly to you
- Deletion of account information, including your personal information, log-in ID, password and all related information associated with you or with your account
User Account & Registration
The user shall be responsible for maintaining the confidentiality of its user ID and password upon registering with Furnicheer.
The user agrees to immediately notify Brown Sparrow of any unauthorized use or any other breach of security of its account. Any purchase transactions made on the website through your account and/or in your name will be binding to you. Brown Sparrow will not be liable for any loss or damage arising from your failure to comply with these conditions. You may be held liable for losses acquired by Brown Sparrow due to unauthorized use of your account as a result of your failure to keep your account information secure & confidential .
You agree to provide true , accurate, up-to-date and complete information in the website’s registration form.
If you provide information that is untrue, inaccurate, not current or incomplete or Brown Sparrow has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete , Brown Sparrow has the right to terminate or suspend your account or block access to your account for all current or future use.
The user shall solely be responsible for maintaining the necessary equipment & internet connection required to access, use and buy on the website.
Brown Sparrow will not be liable whatsoever with respect to any loss or damage arising directly or indirectly due to unauthorized transaction enforced from your account for any reason
The website shall be used for acceptable and lawful purposes only. You shall not indulge in activity that is not conceived through the website.
All prices on our website are in Indian rupees and are solely at Brown Sparrow’s discretion, and are subject to change.
In case there is an error due to incorrect pricing/entry on the website, Brown Sparrow will have the right to refuse, cancel or modify or take any action it may deem appropriate to address the error.
Brown Sparrow will not be liable to ship the product to the user in any case of inaccurate pricing, or any other business factors that can compromise the pricing. Upon discovery of such errors, we will correct our systems accordingly.
The pricing on the website are for online orders. Prices and availability of products are subject to change without notice.
No party shall be deemed to be in default if performance of the obligations required by these terms and conditions is delayed or becomes impossible because of any act of God, War, Fire, Strike or other labour disturbances, technological or civil commotion or disruption, riots, epidemic, acts of Government, its agencies or officers, or any other legitimate cause which is not due to any act or omission of the Parties, beyond the control of the Parties and not being due to lack of funds or financing (“Force Majeure Events”).
You agree to indemnify, defend and hold harmless to Brown Sparrow from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Brown Sparrow that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.
Cancellation, Returns/Exchange and Refund Policy
Cancellation : You can cancel your order for any product WITHIN 24 HOURS OF PLACING THE ORDER.A full refund will be initiated in the above case. For cancellation requests please get in touch with us write to us at firstname.lastname@example.org. For cancellations made post 24 hours, no refund will be provided.
Cancellation after delivery/installation – Products once delivered and installed cannot be returned.
Returns/Exchange: Brown Sparrow does not offer any return on our products once delivered in satisfactory condition.If you receive a damaged/defective product, kindly write to email@example.com within 72 hours of delivery. The returned products are subject to verification by Brown Sparrow to determine the legitimacy of the complaint
Refund Policy: No refunds will be offered on any product on the website. Since these products are made on order and handcrafted, they are not eligible for a refund.
Variation in colour and natural wood grains are inevitable. This is due to the fact that every device display has a different capability to display colors and everyone sees colors differently. We try to edit our photos to show the samples as life-like as possible, but kindly understand the actual color/wood grains may vary slightly from your device screen. We cannot guarantee that the color you see accurately portrays the true color of the product.
All our products come with a 12 month warranty against any manufacturing defect under normal household conditions.
The warranty does not apply to:
- normal wear and tear
- Damage caused due to impact, cuts, scratches, accidents
- products that have been stored, assembled or installed incorrectly, used inappropriately, or cleaned using the wrong cleaning methods or cleaning products.
- Upholstery, fabrics
Solid wood will contract and expand throughout the life of the product in response to seasonal climate variations and is thus not included in warranty.
Delivery & Shipping
In case we are yet to start delivery and post sales services in your city, whenever Brown Sparrow finds it operationally possible, we may deliver the product at your doorstep.
Please note Brown Sparrow does not give any kind of After Sales service.
We deliver to certain pincodes only conditionally. To know the exact conditions for your delivery location, please enter your pincode in the box provided for this on every product page.
All services are provided on an “as is” basis. Brown Sparrow makes no warranties, whether express or implied, in relation to the services, in particular those of merchantability, non-infringement or fitness for purpose.
Colour variations are unavoidable and natural wood grains and marks are a part of the product. Design, texture and colour may appear different in different angles or photographs.
Installation & Assembly
Brown Sparrow provides installation/assembly for furniture items only through our authorized technicians. Product will be assembled at your premises on delivery
Our technicians shall not be responsible for handling any products other than the product purchased from Furnicheer. Upon completion of the assembly work, technicians shall not be responsible for movement of the product at any location other than the place confirmed by you.