Upon placing your order, you'll promptly receive a confirmation. Throughout the crafting process, we'll keep you informed with visual updates, providing insights into each stage. From the initial raw wood state to the refined, polished result, and ultimately, the securely packed order, you'll be involved in every step of the journey.

Our products feature a knock-down system and come with an easy-to-understand manual for assembly. We ensure sturdy packaging to prevent any damage, and each parcel is insured for added peace of mind.

Yes, we facilitate worldwide shipping through our trusted partner, DHL. Expect doorstep delivery within 3 to 4 weeks.

Our specialized knock-down systems enable secure and space-efficient packaging. Each order is meticulously encased in a multi-layered protective covering within a robust wooden crate. Detailed assembly instructions are provided to facilitate a seamless setup process.

Rest assured, all our packages are comprehensively insured during transit. In the unlikely event of any damage, it will be promptly addressed with a replacement. We're proud to maintain an exceptional 99% damage-free delivery record.

In the event of loss or damage during transit, customers must notify us within 24 hours from the hour of delivery supported by detailed images and videos showing the extent of damage with pictures of labels included. We will work with the insurance provider to facilitate the claims process and provide a suitable resolution.

Yes, customers are responsible for the payment of actual custom duties and taxes associated with international deliveries. We handle all necessary paperwork to streamline the process.